This Privacy Policy explains how Cleaners N16 collects, uses, stores and protects personal information about customers and prospective customers in our service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws, and how you can exercise those rights.
This Privacy Policy applies to all Cleaners N16 customers and anyone who contacts us, requests a quote, books a service, or otherwise interacts with us in relation to cleaning services in our operating area.
Cleaners N16 is the organisation responsible for determining how and why your personal data is processed. For the purpose of UK data protection law, Cleaners N16 is the data controller in respect of the personal data described in this Privacy Policy.
When this Privacy Policy refers to we, us or our, it means Cleaners N16 acting in its capacity as data controller.
We may collect and process the following categories of personal data when you contact us, request information, or use our services:
Identity and contact details, such as your name, address where services are to be provided, billing address if different, and any contact details you choose to provide when communicating with us.
Service and booking information, such as details of the cleaning services you request, dates and times of bookings, access instructions for the property, and any relevant notes you provide about the premises or your preferences.
Payment information, such as records that a payment was made, the amount and method of payment. We do not store full payment card details if payments are processed through third party payment processors.
Communication records, such as information included in queries, complaints, feedback, and any other communications between you and us relating to our services.
Technical and usage data, such as basic information about how you interact with our online booking tools or website, including device and browser information and general usage data, where this is collected in a way that constitutes personal data.
In general, we do not seek to collect special category data such as health information. If you choose to give us such information because it is relevant to how we provide our services, we will securely handle and limit its use as described in this Privacy Policy.
We collect data directly from you when you contact us by any means to request a quote, make a booking, or manage your existing services. This may include data you provide when you complete online forms, speak to us in person, or communicate with us by other channels.
We may also receive personal data indirectly from third party service providers acting on your request or on our behalf, such as booking platforms or payment processing services, but only to the extent necessary to manage your booking or payment.
We process your personal data only where we have a lawful basis to do so. Depending on the context, this may include:
Contractual necessity: We process your personal data in order to provide you with cleaning services that you request, to enter into a contract with you, and to perform our obligations under that contract.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests in operating and improving our services, managing our relationship with you, handling queries, and ensuring the safety and security of our staff and your premises. We balance these interests against your rights and expectations and only rely on this basis where it is appropriate.
Legal obligation: We may process certain personal data to comply with legal and regulatory obligations, such as record keeping, tax requirements, and responding to lawful requests from public authorities.
Consent: In limited circumstances, we may rely on your consent, for example for certain direct marketing communications where consent is required. Where we rely on consent, you may withdraw it at any time.
We use your personal data for the following purposes:
To provide and manage cleaning services that you request, including processing bookings, scheduling staff, and carrying out cleaning at the specified location.
To manage our relationship with you, including communicating about bookings, service changes, invoices, payments, and responding to any queries or complaints you may have.
To improve and develop our services, including analysing feedback and usage patterns to enhance our offering, provided this does not unfairly impact your rights.
To maintain financial and administrative records, including invoicing, accounting, and audit requirements.
To comply with legal obligations, enforce our terms, and protect our rights, property, customers, and staff, including the prevention and detection of fraud or misuse of our services.
To send you information about our services that may be of interest to you, where this is permitted by law and, when required, where you have given your consent.
We retain personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
In general, we retain customer records and related booking and invoicing information for a period that enables us to respond to queries, deal with complaints, and maintain accurate financial records in line with applicable laws and regulations.
Where we no longer need personal data for the purposes for which it was collected, we will securely delete or anonymise it. In considering retention periods, we take into account the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and any applicable legal obligations.
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These service providers are only permitted to use your personal data to provide services to us and must handle your information in accordance with contractual and legal requirements.
Categories of processors and third parties may include:
Payment processing providers that handle card or electronic payments for our services.
IT and hosting providers that support the operation of our systems, including website hosting and booking tools.
Professional advisers such as accountants or legal advisers, to the extent necessary for them to provide their services to us.
Where required by law, public authorities, law enforcement bodies, or regulators, when we are legally obliged to disclose personal data or where disclosure is necessary to protect our rights or the safety of others.
We do not sell your personal data to third parties. When using processors, we ensure that appropriate technical and organisational measures are in place to protect your data.
Where personal data is transferred outside the United Kingdom or the European Economic Area by us or our processors, we take steps to ensure that an adequate level of protection is in place. This may include the use of approved standard contractual clauses or other safeguards that provide equivalent protection for your personal data as under UK data protection law.
Under the UK GDPR and related laws, you have a number of rights in relation to your personal data. These may be subject to specific conditions and legal limitations, but generally include:
Right of access: You have the right to request confirmation as to whether we process your personal data and to receive a copy of the personal data we hold about you, together with certain information about how it is used.
Right to rectification: You have the right to ask us to correct or complete any personal data that is inaccurate or incomplete.
Right to erasure: In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to keep it.
Right to restriction of processing: You may have the right to request that we restrict the processing of your personal data in certain circumstances, for example while we are verifying its accuracy or considering an objection you have raised.
Right to data portability: In some situations, you may have the right to receive personal data you have provided to us in a structured, commonly used, machine readable format and to request that we transmit it to another controller, where this is technically feasible.
Right to object: You have the right to object to certain types of processing, including processing based on our legitimate interests and processing for direct marketing. If you object to direct marketing, we will stop this processing.
Right to withdraw consent: Where we rely on your consent to process your personal data, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with a supervisory authority if you are concerned about how your personal data is being handled. In the United Kingdom, this is the Information Commissioner's Office.
We implement appropriate technical and organisational measures to protect personal data against unauthorised or unlawful access, accidental loss, destruction, or damage. These measures are designed to provide a level of security appropriate to the risks presented by the processing of your personal data.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. When we make significant changes, we will take reasonable steps to bring the updated policy to your attention. The most recent version of the Privacy Policy will always apply to the processing of your personal data.
Give our expert cleaners N16 a call today and reserve your appointment! We offer amazing quality services that suit every budget and schedule.
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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